Support during operation - individual solutions for the customer.

Extensive risk analyzes are carried out right from the start and training courses are started at an early stage.

With MAQSIMA LAB+, laboratories can meet their extensive documentation requirements using central software. Due to the good usability, which is largely based on established office applications, the employees are able to use the extensive possibilities of MAQSIMA LAB+ optimally with little training.
 

Complete documentation and compliance
Numerous features of MAQSIMA LAB+ ensure compliance with regulatory requirements. The LIMS has detailed user administration and extensive rights management, which can define access rights down to the last detail. Automatic logout after a predetermined time also increases security against manipulation.

All data and their history are recorded with an extensive audit trail. The audit trail cannot be overwritten and enables an exact allocation of object, action and person in the audit. In addition, a backup concept for the data - for example by storing the data in a normalized data model - ensures maximum data availability and the ability to migrate the data.

support and care
The experts from LAB+ ensure compliance with the guidelines as early as the conception and introductory phase of MAQSIMA LAB+. In close exchange between the customer and MAQSIMA, the corresponding modules and the guidelines to be observed are defined and taken into account.

On this basis, the individual solution for the customer is created from the modular MAQSIMA LAB+. be there a comprehensive risk analysis right from the start carried out and the employees very early on Employees in the laboratory trained in the new LIMS. Through a continuous validation process in this phase of implementation, challenges can be identified early and quickly mastered.

Be it user questions or more complex technical issues. MAQSIMA support has been receiving good marks in the annual customer satisfaction survey for years.